1. Obsess over customers: when given the choice between obsessing over competitors or customers, always obsess over customers. Start with customers and work backward.
2. Invent: you can invent your way out of any box if you believe you can. Invent on behalf of your customers -it’s not a customer’s job to invent on to themselves. Listen to customers but know they can’t tell you everything.
3. Think long term: any company that wants to focus on customers has to be willing to think long term. Many initiatives may take 5-7 years to pan out for a company. Thinking long term allows you to be misunderstood. Most inventions take a while to be appreciated.
Senegal Fast Food, from Amadou & Miriam’s incredible Manu Chao produced album Dimanche à Bamako. Their story is incredible, and from the first single, so is their new album.
Logo cleanup and type refinement. Part of a campaign to raise the quality of all marketing materials, including website and advertising. Original logo here.
Great nighttime shots on one of my favorite new blogs. I know very little about Singapore, but watching this event intrigued me. The mix of colonial and contemporary architecture is striking.